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The FAQs

Knowledge hub

The place to find answers to the most frequently asked questions about our products and services.

EventsHospitalityPayments

Events

What are the benefits of a cloud-based system?

A cloud-based system is a flexible system that is available at all times on any device. You always have insight into what is happening in your business. All data is stored in a secure database.

Can I use my own hardware?

Choose which devices you want to use Sjef on. IOS, Android or Windows. Sjef can also be linked to a few types of receipt printers. You can find these in our hardware overview.

What are the charges for QR ordering?

Only when an order or bill is paid will a transaction fee be charged. Payment fees are passed on to the guest. This depends on the payment method (iDeal or Credit Card) used. If you want to take care of the transaction costs yourself, you can let us set this up.

What are the upfront costs?

The initial cost for Sjef varies and depends on your specific needs. Sjef's office environment is designed to be as user-friendly as possible so that you can complete it yourself in combination with our online helpdesk. Should you still want to outsource this to us, this is possible for a fee. Furthermore, we can also provide on-site installation, for which a fee will be charged.

What payment methods are accepted?

This is entirely up to you. All the payment methods you want to accept can be enabled and disabled by yourself in your account.

We are a small event, is the system suitable for us?

Of course, smaller events use our system as well. You want to give your visitors the perfect experience, and in doing so, it doesn't matter if you're a small or large event.

What if the Internet connection goes down?

Of course, that would be very annoying but that chance is quite small. Fortunately, our system can also work offline! We will gladly explain all options to you during an on-site demonstration.

Hospitality

What is Sjef Hospitality?

Sjef Hospitality is an all-in-one order & payment platform for hospitality venues. The platform streamlines the payment process for guests and staff, making the payment experience simpler and more efficient.

What are the benefits of Sjef Hospitality?

Sjef Hospitality offers several benefits, including an easier payment process for guests, reduced wait times at the cash register, more insight into sales and more efficient staff management.

Is Sjef Payments safe for payments?

Yes, Sjef Hospitality uses secure payment technology to protect guests' personal information and payment details. The platform meets the highest security standards and uses strong encryption to keep data safe.

How can I implement Sjef in my location?

You can contact us to learn more about implementing the Sjef platform in your location. Our team will guide you through setting up the platform and implementing it on site so you can quickly get started improving your payment process.

What are the benefits of a cloud-based system?

A cloud-based system is a flexible system that is available at all times on any device. You always have insight into what is happening in your business. All data is stored in a secure database.

Can I continue to use my own hardware?

Sure! Our platform runs in-browser, this means you can open and use this on Android, Windows or Apple hardware, for example.

Do you also have a package with low entry/monthly fees?

Yes indeed, that's Sjef Flex! No transactions? No fees... We understand that as a beginner, you may run into high entry costs. That's why we offer a package with no monthly fees for the software, and low entry costs. In addition, you get 1 pinterminal from us to process your payments. For more information, check out our prices.

Payments

How can I sign up with Sjef Payments?

To sign up with Sjef Payments, click on Contact Sales in the upper right corner. You will then be asked to fill out some basic information about your business. Someone from Sjef Payments will then contact you to complete the sign-up process.

What types of payments can I process with Sjef Payments?

With Sjef Payments, you can process different types of payments, both in-person and e-commerce. We support credit card payments, debit card payments, iDEAL transactions and more.

How secure are my payments at Sjef Payments?

Sjef Payments takes payment security very seriously and uses the latest technologies to ensure that all transactions are safe and secure. We comply with all relevant security standards and adhere to strict security protocols to ensure that payments are processed securely.

How quickly can I receive my payments with Sjef Payments?

Sjef Payments ensures that payments are processed as quickly as possible and that you receive your money as soon as possible. The exact processing time depends on several factors, such as the payment method and the customer's bank. It can vary from a few hours to several days.

How much does it cost to use Sjef Payments?

The cost of Sjef Payments depends on several factors, including the number of transactions you process and the registration software you are currently using. Go to Hospitality in the menu to see current prices for the hospitality industry.

Can I integrate Sjef Payments with my existing systems?

Yes, Sjef Payments offers integration capabilities with various e-commerce platforms and registration systems. Contact Sjef for more information on integration options.

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